Business Processes Affected
Sales & Customer Service: The system keeps customer data in one place for faster, more personalized service. AI helps find the best leads and predict customer needs.
Supply Chain: AI and ERP will improve inventory control, reduce waste, and track orders better.
Order Management: The system speeds up the order process, reduces mistakes, and ensures better order handling.
Proposed Solution(s) :
A simple solution for SABIC is to use a system that combines AI, ERP, and a Customer Data Platform (CDP) to make data management easier, improve work efficiency, and provide better customer service. This system connects customer, inventory, and production data in real-time, helps improve the supply chain and production process, automates regular tasks, and collects feedback to make ongoing improvements, helping SABIC stay competitive.